Terms & Conditions.
These terms explain how local Retro Rentals bookings work and how our equipment should be looked after.
Last updated: 14 August 2026. Your booking summary will confirm the package, price, hire period, delivery and collection arrangements, and any deposit before you commit.
1. About these terms
These terms apply when you hire equipment from Retro Rentals. Nothing in them limits rights that consumers have under applicable law.
2. Booking
You must be at least 18 years old to make a booking and be present, or nominate another responsible adult to be present, for delivery and collection. An enquiry does not reserve a date. A booking is confirmed only when we have agreed the package, address, price and timings with you in writing and any payment or deposit requested in the booking summary has been received.
3. Hire area and period
We provide local delivery within approximately five miles of Caterham. We do not post equipment or use couriers. Advertised package prices cover one night unless your booking summary says otherwise. The equipment remains the property of Retro Rentals throughout the hire.
4. What is included
Your booking summary will list the console, CRT television, controllers, games, cables and any accessories included. We will set up and test the equipment at delivery. Substitutions will only be made where reasonably necessary and will not materially reduce the package you booked.
5. Safe use and care
You agree to use the equipment indoors, keep it dry and away from smoke, food, drinks, pets and excessive heat, and follow any setup or safety instructions we give you. CRT televisions are heavy and contain high-voltage components: do not move, open, repair or modify the television or any other equipment. Children must be supervised by a responsible adult.
6. Access, delivery and collection
You must provide safe, reasonable access and a stable surface near a suitable power socket. Please tell us in advance about stairs, parking restrictions or access issues. If we cannot safely deliver or collect at the agreed time, we will contact you to agree a practical solution. Reasonable additional costs caused by missed access or an unagreed extension may be charged only after we explain them.
7. Payment and deposit
The total price, payment timing and any refundable security deposit will be shown in your booking summary. A deposit may be retained only to cover unpaid charges or reasonable, evidenced costs arising from loss or damage beyond fair wear and tear. Any remaining balance will be returned promptly after the equipment has been checked.
8. Changes and cancellations
If you need to change or cancel, contact us as soon as possible. Any cancellation or rescheduling terms, including any amount that may be non-refundable, will be stated clearly in your booking summary before the booking is confirmed. If we cancel and cannot offer an acceptable alternative date or package, we will refund amounts you have paid for the affected booking. This does not affect any statutory cancellation or refund rights that apply.
9. Loss, damage or faults
Tell us immediately if equipment is lost, damaged or stops working. Do not attempt repairs. You are not responsible for fair wear and tear, a pre-existing fault or failure caused by our setup. Where loss or damage results from misuse, negligence or a breach of these terms, we may charge the reasonable cost of repair or replacement and will explain the basis of the charge.
10. If something goes wrong
Original hardware can occasionally develop faults. Contact us promptly and give us a reasonable opportunity to troubleshoot, replace the affected item or provide another suitable remedy. We are responsible for losses that are a foreseeable result of our breach or negligence, but not for business losses arising from a consumer hire. We do not exclude liability where the law does not allow us to do so.
11. Personal information
We use personal information to manage enquiries, bookings, delivery and collection as explained in our Privacy Notice.
12. Contact and governing law
Contact Retro Rentals through WhatsApp on 07599 095408. These terms are governed by the law of England and Wales. Consumers may bring proceedings in the courts that apply to them under consumer law.